Who this policy relates to:

https://lodbournefarmhouse.co.uk

Personal data collected and why:

· Name

· Email address

· Telephone number

· Address

· Emails sent to lodbournefarmhouse@google.com are stored in the linked business email account. It holds your email address, from name, and message contents to inform of any previous communication held; allow you to be addressed correctly; and ensure your correct contact method is held. Any emails sent to info@lodbournefarmhouse.co.uk are automatically forwarded to the Gmail business account

· Personal information you provide about third parties. If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf; and shall consent on their behalf to the transfer of their personal data abroad

· Any other information given on booking forms (notes)

· Google Analytics data – to measure site activity

Cookies:

· Cookies are used to enhance your browsing experience and analyse site traffic. The banner at the bottom of the website can be used to adjust your preferences

Retention Policy:

· Your name, email address, telephone number and postal address is kept for six years, to comply with UK tax regulations

· Any other held data will be held no longer than necessary in each case

Data shared:

· https://lodbournefarmhouse.co.uk uses Stripe to process payments made on the site. Please see Stripe’s privacy policy for more information on how they handle data

· Your information may be shared with law enforcement agencies in connection with any investigation to help prevent unlawful activity

· We will not share your personal information with any third parties

What rights you have over your data:

· You can request to receive all personal data held about you on our site

· You can also request that we erase your personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes

Keeping your information secure:

· We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way

· We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality

· All data is stored on secure servers

· We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

While all reasonable efforts will be used to secure your personal data, in using this site, you acknowledge that the use of the internet is not entirely secure, and for this reason, the security or integrity of any personal data transferred from you, or to you via the internet, cannot be guaranteed. If you have any concerns about your information, please contact the site owner